Refund policy

Return and Refund Policy for EcometGulf

Since your store is based in Dubai, UAE, and targets the Gulf (KSA/UAE) market, it’s important to have a clear policy that builds trust. Most customers in this region look for a 7 to 14-day return window.

Return & Refund Policy

Last updated: February 14, 2026

Thank you for shopping at EcometGulf. We want to ensure you have a great experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • You have 14 calendar days to return an item from the date you received it.

     

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

     

  • Your item must be in the original packaging.

     

  • Your item needs to have the receipt or proof of purchase.

     

2. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food or plants).

  • Custom products (special orders or personalized items).

  • Personal care goods (beauty products/cosmetics).

  • Sale items or gift cards.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

  • If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, etc.).

     

  • For Cash on Delivery (COD) orders, refunds will be issued via store credit or bank transfer.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If the item is defective or damaged upon arrival, EcometGulf will cover the return shipping costs.

5. Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. Contact Us

If you have any questions on how to return your item to us, contact us:

  • Email: ecometgulf@gmail.com

  • Phone/WhatsApp: +971 54 701 0345

  • Address: Dubai, United Arab Emirates